Returns & Refunds
Returns & Refunds Policy
Our Commitment
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Period
You have 30 days from the date of delivery to return most items for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- In their original condition and packaging
- Unused and undamaged
- Accompanied by proof of purchase
How to Return
- Contact our customer service team within 30 days of delivery
- We'll provide you with return instructions and a return authorization number
- Pack the item securely in its original packaging
- Arrange collection or drop-off as instructed
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 working days. Refunds will be issued to your original payment method.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately. We'll arrange a free collection and provide a full refund or replacement.
Questions?
For any questions about returns, please contact our customer service team.